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Terms & Conditions

Delivery, returns and customer service
Delivery

  • Taphats will be despatched within 1 working day of your order being received.
  • Standard delivery is via Royal Mail First Class.  You should therefore receive your order the next working day after despatch.  
  • The standard service is not tracked and does not require anyone to sign on delivery.  Taphat is delivered in flat packaging designed to fit through a standard letterbox.
  • Postage and packing costs are £2.75 per order to each UK mainland/BFPO address, regardless of how many Taphats you order.  For multiple addresses, please place separate orders.
  • Tracked, next day and international deliveries are available and will be charged at cost plus a 10% handling fee.  Please email us or call us for details, as these orders cannot be placed through the website.

Returns

  • If you change your mind, please inform us in writing and return your order within 14 working days to the address below for a full refund of the purchase price and original delivery charge.   This will be processed within 2 working days of receipt.  If you require notification of processing, please indicate this on the returns slip.
  • If you are unhappy with the product, or it develops a fault, please contact us to explain your concern and we will attempt to resolve the problem.  If this proves impossible, we will ask you to return the product for an exchange or refund of the purchase price and original delivery charge.
  • When returning items, please ensure you include the returns slip with your details.  We also recommend you obtain proof of posting.

Returns address:

8 Burrows Close
Braunton
EX33 1EX

Customer Service

  • We want you to be happy with your Taphat and therefore aim to deal with any queries quickly and to your complete satisfaction.
  • Our office hours are 9-5 Monday to Friday.  If for any reason we cannot answer the phone, please leave a message and we will endeavour to respond the same day.
  • We will respond to emails within 24 hours.

Privacy

When you make a purchase from our website, we only collect the personal information we need to fulfil your order.  It will not be shared or used for any other purposes, and will be retained on secure servers.
We use PayPal to process payment of your order.  They receive only the information needed to verify and authorise your payment card and are under strict obligation to keep your personal information private.
Cookies are very small text files stored on your computer when you visit certain web pages. We use them to keep track of what you have in your basket and to remember you when you return to our site.  

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